You will get your card 5-10 business days after you get the first letter. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. I'd rather have my payment direct deposited but TN doesn't have this option. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Sure would have been nice if they told you that in advance. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. Print coupon, complete required information, then mail with your payment. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Receive free alerts and notifications via email, phone, or text message. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. A new card will be mailed to you and should arrive in 9-10 days. Hearing-impaired customers call TTY: 1(866) 656-5913. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. Forgot User ID? Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Debit card users will need to pay for their fuel inside the station or kiosk. This information is also available online at https://bit.ly/AZUI-EPC. I don't understand what the issue is. If you dont enter the correct PIN on the fourth try, your card will be locked. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. When prompted, choose Lost or Stolen from the automated menu. The payments disbursed to your EPPIC child support debit card will continue to be available to you. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! When prompted, choose Lost or Stolen from the automated menu. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). No. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. If the card is not working properly, a new one will be mailed. Debit cards expire every three years. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. GoopOnYaGrinch 2 yr. ago. Leading the way to wherever you want to go. The money is automatically deducted from your card account. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Really sucks. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. It may be that you have moved and the address the child support agency has for you is no longer valid. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Your account balance must be at least $5.00 before a replacement card will be issued. Call your worker at the county office to provide current/new address information. Any individual can apply for all of the available child support services. It is important that you continue to certify for benefits each week. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Please enter OTP below to verify your Email address. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. I have had to call customer service 3 times. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Where can I find fee information for my new card? The significant role played by bitcoin for businesses! How can I get information on the status of my claim? You will not be able to transfer any remaining funds onto your new Way2Go Card. What if I don't receive my Way2Go debit card? is all very user friendly and easy to find these options. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. A PIN is a 4-digit secret code to be used with the debit card. Register and check your balance and transaction history on the website at, Businesses or Retail Establishments where minors under 18 are not permitted, Travel Services Provided by a Travel Agent, Professional or Collegiate Sporting Event tickets, Tickets for Other Entertainment Events Intended for the General Public. The PIN is very important and should be memorized or kept in a safe place. You can find county office contact information here. Four different kinds of cryptocurrencies you should know. If you have questions or need additional information please contact: Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. **Please Note** I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. When your first benefit payment is available, you will receive a debit card in the mail. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. No one will be able to use your card once you report it is missing. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? The new website, www.GoProgram.com, requires users to establish a new User ID and password. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. 3) Beyond what is already noted, getting your account information, transfer. Once the first child support collection is received, it will be posted to your debit card overnight. Most often asked questions related to bitcoin. Will this change the way I receive payments? If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. Benefits used or misused by a Protective Payee will not be replaced. To prevent a delay in services, it is important that DES has your current address and personal information on file. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. this same card will be used. Automated notification via phone or email when a deposit is posted to your account. You can also get cash withdrawals from your card. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. How do I know if my unemployment claim was approved in VA? You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? Why did I get a go2 bank card in the mail? TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. This is a change for all debit card users. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? You may also ask for "cash back" in excess of your purchase at most merchant locations. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. Transfer funds for free to your personal U.S. bank account. A $5.00 card replacement fee will be deducted from your account balance. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Calling Customer Service No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. Your card will . A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. Effective October 27, 2021 all deposits will be made to your Way2Go card. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Bank of America will provide card replacements until January 27, 2022. What if my Debit Card (ePayment/Way2Go Card) does not work? You can also use your card to make purchases and withdraw cash from ATMs. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. What would I do if I was unable to activate my new Way2Go Card? No. They mumble and they always sound like theyre muffled and underwater. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. Transfer your funds to a U.S. bank account using the bank transfer feature. English| Espaol | Kryol Ayisyen. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Please note that it may take up to 60 days for check issuance. Initially you will receive a check for your child support payments. What's the difference between customer service & surcharge fees? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. What is the last date to request a BofA replacement card? When should I expect my new Way2Go Card to be mailed to me? My card is for CS payments and there aren't any convenient options with this card. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Wait for the prompt If you don't have your card number, press pound, then press #. You can transfer $599.50 though. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? What if I lose my Debit Card (ePayment/Way2Go Card)? If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. You should always know your PIN before you go to the store. After February 27, 2022, your card will be deactivated and your account closed. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. To unlock your card, you may call Customer Service. Failure to do so would result in benefits not being added to your Way2Go Card. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. How do I transfer funds from my Way2Go Card to my Bank Account? A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. Why did I receive a California Way2Go card? Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. How will I know the balance in my account? During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! Login - Way2Go Website. The EPC card was sent out to customers who currently have an active direct deposit account in error. Initial Deposit Holy shit that actually worked. What would I do if I was unable to activate my new Way2Go Card? It is important to keep track of your balance. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. Access your card account information for free at. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. If you continue to use this site we will assume that you are happy with it. If you still have funds on your Bank of America Visa Card, dont worry! How do I get a new EDD card? Four good reasons to indulge in cryptocurrency! The app is outdated. Expedited card delivery is 3 to 5 calendar days. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Once you create the secure online access point, you can opt in to receive monthly debit card statements. Works with all Go Program Way2Go Card eligible MasterCard programs. ALL RIGHTS RESERVED. No. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. When should I expect my new Way2Go Card to be mailed to me? The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. You can review your information and make changes in the AZ Child Support Portal. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. Access to your funds anywhere debit MasterCard cards are accepted. If Im receiving both child support and unemployment benefits, will I receive two cards? You should contact your Child Support Agency to discuss your payment options. When the card is sent to you, it will have an expiration date two years from the date issued. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. The fees for using the Way2Go card are the same as the EPPICard. funds, etc . One of the other times I called was because my card got locked due to suspected fraud. Web access to your Card account and personal transaction history. Copyright 2023 Apple Inc. All rights reserved. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. What do I do if I do not receive my new card in the mail? If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. Where can I find an ATM for my Way2Go Card? Twenty-four hours after the payment has been received. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. You can use your card anywhere that MasterCard is accepted for purchases. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Login - Way2Go Website. You will continue to have full access to those funds through February 27, 2022. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. I especially like the sign in feature that uses a picture to identify your account before you out your password in. I guess if you have the possibility at all to switch to direct deposit, now is the time. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new.
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