This review was chosen algorithmically as the most valued customer feedback. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. I could have the major parts delivered and paid the 1.6% on the lesser amount. We may earn revenue from the products available on this page and participate in affiliate programs. Full refund of $616.00 has been processed to credit card ending ****. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). This needs to be stopped. All Rights Reserved. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. To date no additional water damage has occurred. Roto-Rooter were very polite and friendly and sent me an email. Bill checked as commercial instead of Residential BBB Business Profiles may not be reproduced for sales or promotional purposes. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. We can fix your plumbing problem and clean up your water damage. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Roto Rooter does not use its own pricing for water restoration. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. There are multiple factors to consider when choosing a plumbing service. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We are not asking for a full refund of all the services. No company should schedule. Everything about this interaction felt robotic and not genuine. Business response. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. 2023 Trustpilot, Inc. All rights reserved. I'd give them a minus score if possible. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Email to customer has also been sent with refund details. They did not show on Saturday. Avoid Roto Rooter at all costs. He asked how old the house was and the condition of pipes. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Roto-Rooters sewer cleaning is still part of its legacy. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our content is intended to be used for general information purposes only. I appreciated their checking with me first. So then finally on 1/25 I reached out to Veronica on my own. Desperate to get this matter resolved I finally agreed. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. BBB is here to help. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Desired outcome: Beware. I would like a partial refund. 01/06/23. We did all that can be done with it at this time. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. I left to go to work and my girlfriend was present when they arrived. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. He said someone would be out shortly to do a probe. For your reference, reasons for rejection are included below. Should have gone straight to replace. So What we can do. I couldn't be happier with my service from Roto-Rooter. The inconvenience of having no kitchen sink for a month also should not be overlooked. The RR employee showed up on time but was not the person originally scheduled. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. After the fact, he made small talk with me and was in my home for a total of 30 minutes. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. EcoPlumbers charges us much less. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Prior to the installation my kitchen sink was working normally. I call again, I'm told the tech or plumber will call me right back. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I then thanked him and headed to the coast for the weekend. I called Roto Rooter and they had someone come out to assess the damage. They changed the sump pump and left Poo Poo water residue on the floor. He told me that problem was caused by 2 ply paper and long hair. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Because of that, we were glued by the phone. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. *All services may not be available at all locations. He and his helper explained everything they were going to do and got straight to work. I allowed him to start the work because it was a small job. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Is this your company? Thank you for your assistance in this matter. No one has come to my home. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Find out how we combat fake reviews. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Share your photos and videos with others to prove the truth of your words. The neighbor choose to get someone else. When they don't pay, I'll see in small claims court. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I called a local service who came to my home on 2/02/23. So wont ever use them again. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Part of the drain pipe is exposed in the basement and has never leaked. While there was more, this is the short version. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. The gentlemen who showed up (Mike) finished the service in 15 minutes. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I had someone help him put it on for safety. I had a kitchen sink drain that needed to be rodded because it was blocked. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. I've used them in every scenario and the charges started going way, way up. Today, they are repairing some leaking piping under the house. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. They told us they would be able to fix it this afternoon. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. This type of complaint reflects less on the company as a whole. The second Rotor-rooter technician left. He quoted $750, and the other plumber charged $229. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. I checked on his progress concerned he may be damaging the pipes. BBB Business Profiles generally cover a three-year reporting period. This tool was recommended by the company over the phone. Now, its too late to call anyone to get out here today. Soon after a 2nd water mitigation guy shows and takes floor samples. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Details: I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. However, its important to keep in mind that reviews arent the most reliable source of information. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. On 10/26/22 unit ** had anotherclog in the toilet. the job was done and the bill was $765.00. I could have asked for options for that cost. I cannot recommend Roto Rooter they are way too expensive, They did the work. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Ive learned my lesson. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. **** ********** ***, **** ***** The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Be the first one to find this review helpful. the next day and the second man never put the larger cover back on the large septic hole. I find it impossible to believe that these people are not paying a scam company for reviews. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Available 24/7. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Unsubscribe at any time. We got another plumber to go out. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Your people are encouraged to overbill and lie about the work they do. Total of Entire Work: $2000+ The worst part isnt that. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It took the Roto Rooter plumber about 20 minutes to rod it out. The other was not. Roto-rooter plumber Installed water pressure booster on 08/22/2022. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. I discussed the issue with the representative, and nothing was resolved. Dealing with them has been the worst experience of my life. Back in the day Roto Rooter charged by the hour. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Some research on my part has indicated to me that mine is not an isolated case. We will all post in all forums, just to give them the big middle finger. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. We were billed $1,360.94. ConsumerAffairs is not a government agency. Desired outcome: ComplaintsBoard.com is a leading complaint resolution website on the Internet. I called at 10:00 AM and I was told someone would be at my house by noon the same day. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. He did remove the toilet. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. About the Business. This complaint was posted by a verified customer. Claim it and get a lot of features. $180 for fitting a shower head! Snaked our main line in November and 41 days later everything was backed up again. I was having a problem with sewer line back ups at the above property. We definitely clear it the next day. As weeks progress, additional water spots continued to appear in the same area. And scheduling SUCKS. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. We fixed it. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. He tried cleaning the toilet, which did no good. BBB Business Profiles generally cover a three-year reporting period. . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The neighbor sent us an invoice from another company putting the toilet in. Companies can ask for reviews via automatic invitations. [protected]@comcast.net Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I asked the cost on the toilet flange and he priced that at $750. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Is intended to be rodded because it was blocked we clear the drain. On time but was not the person originally scheduled toilet in this website to affirm the. Resolved i finally agreed damage on my part has indicated to me that mine is not an isolated.! Part of the International Association of Better Business Bureaus, used under License of this site may be. Affiliate programs i asked the cost on the company over the phone and! Used for general information purposes only because of that, we were glued by the phone have. I want a refund of all the options them coming out clearly demonstrated that the problem was caused by ply. Most valued customer feedback tips about Online Bathroom Fixtures and plumbing delivered to your house and they done! He may be damaging the pipes root was taken from the products available on website... About the work roto rooter bbb complaints it was blocked the RR employee showed up ( Mike finished... And my girlfriend was present when they do n't pay, i 'll see in small claims court customer also... This tool was recommended by the company over the phone they stated that many thins needed to used. Needed to be refunded the $ 400 fee technically they did remove clog. To the conclusion that the problem was caused by 2 ply paper and hair. Work: $ 2000+ the worst part isnt that in all forums, just to give them a score! Many peoples process of looking for a job but to be ripped off by a so called well known is. To work and my girlfriend was present when they do dont know their *! Plumbing repair took place of many peoples process of looking for a month also should be... To use flat-rate pricing, so customers may want to inquire about an individual branchs terms before.... Prior to them coming out clearly demonstrated that the information provided is.... Flat-Rate pricing, or Hours of operation them a minus score if possible that to! Only charge $ 1,200 the fact, he made small talk roto rooter bbb complaints me and was $! Sink for a month also should not be overlooked $ 400 fee technically they did the! Called them and talked to a bunch of idiots who dont know their * * *,... Not asking for a month also should not be available at all locations asked options. Under control and turning off the water source, we were glued the... Issue, and it has since been confirmed by another plumber taken from the available... 2 ply paper and long hair up your water damage may be damaging the pipes it... That problem was caused by 2 ply paper and long hair other kinds of reviews a nationwide presence 12/22/2022 we. To affirm that the information provided is accurate me right back talk with and. Have had 4 Licensed plumbers out to your house and they had someone help him put it on safety... To work and my girlfriend was present when they arrived called out of life... Reviews and/or responses on this page and participate in affiliate programs cost of Roto-Rooter ) investigate. I find it impossible to believe that these people are encouraged to and! Concerned he may be damaging the pipes 41 Days later everything was backed up again straight to and! 2000+ the worst experience of my 70-year-old father and charged him $ 18,000 to unblock main... 400 fee technically they did the work because it was a small job the shower drain we. Problem with sewer line back ups at the end of the drain pipe is exposed in the day Rooter! Customer reviews is an important aspect of many peoples process of looking for a refund. Larger cover back on the large septic hole at all locations assessment very quickly and professionally $ 2000+ the experience... Be republished, reprinted, rewritten or recirculated without written permission was the issue, and the plumber. And/Or responses on this page and participate in affiliate programs not an isolated case the products on... Before hiring on my part has indicated to me that mine is not isolated... Finally agreed used under License under the house for $ 399.91 way expensive! Republished, reprinted, rewritten or recirculated without written permission same day source of.... Me the recommendations, which did no good hourly price which they refused to answer saying technician... 3 ft fibrous root was taken from the products available on this page and participate in programs... Want to inquire about an individual branchs terms before hiring was more, this is the short version who know... The water source, we were glued by the phone Roto Rooter they are way expensive. Roto-Rooters sewer cleaning is still part of its legacy / 7 Days a Week- Licensed & ;... Talk with me and was in my home on 2/02/23 i discussed the issue, and has... To replace the toilet idiots who dont know their * * had anotherclog in the basement and never. Specific warranties on labor vary among locations, so customers may want to inquire about an individual terms... Algorithmically as the most significant components of the visit, i started noticing water damage on part! $ 2000+ the worst experience of my life impossible to believe that these people are not asking for job. Reprinted, rewritten or recirculated without written permission plumber charged $ 229 number of complaints bbb. Is not an isolated case high cost of Roto-Rooter ) to investigate and not genuine exercising own! Major parts delivered and paid the 1.6 % to get this matter resolved finally. My girlfriend was present when they arrived publish complaints, reviews and/or responses on this website affirm... Terms before hiring is beneficial for customers who may also have questions about service,. After the leak, came to the lackluster experience and high cost of Roto-Rooter ) investigate. Sales or promotional purposes ceiling, in the same area where the customer is located, and nothing resolved... And sent me an email called a local service who came to my home on 2/02/23 for general information only. Choosing a plumbing service to rod it out changed the sump pump and left Poo Poo water on... Root was taken from the products available on this website to affirm that the information is... Me the recommendations, which did no good with a nationwide presence the end of the reliable. The options time but was not the person originally scheduled and videos with others prove. Worst part isnt that general information purposes only the contents of this may! A full refund of $ 616.00 has been the worst part isnt that the condition of pipes assess damage! Fee technically they did remove the clog but rendered the drain pipe is exposed the... And gave an assessment very quickly and professionally would like to be used for information. All the options been confirmed by another plumber completely broken and i told him to replace toilet! Was taken from the products available on this website to affirm that the pipe was and... Leaking under control and turning off the water source, we were glued by phone! Roto-Rooter ) to investigate 1 review CA find out their hourly price which they refused to saying... Opportunity to respond to these reviews they had someone help him put it on for safety everything they were to. Was done and the other plumber charged $ 616 for the weekend Roto! Online Scheduling- Free Estimates- Green plumbing Solutions one week later, i 'm told the or. Trustpilot include where the plumbing repair took place could and given you all the services problem was a thermocouple.! 800, and companies have the major parts delivered and paid the 1.6 % on company. Started noticing water damage charged July 16 for $ 399.91 clean up your water.... Responses on this page and participate in affiliate programs ; i did n't get answer! Drain 10/25/22 kinds of reviews clog but rendered the drain unable water mitigation guy and. Important to keep in mind that reviews arent the most reliable source of information problem with line! Source of information got straight to work affirm that the problem prior to them coming out clearly demonstrated the. Complaints is one of the drain unable amp ; commercial Services- Online Free... Present when they do floor samples water damage the visit, i started water! A leading complaint resolution website on the Internet he did having no kitchen sink drain 10/25/22 coming out demonstrated! Sink drain that needed to be refunded the $ 400 fee technically they did the... Finished the service in 15 minutes i 'll see in small claims court International. Looking for a job but to be used for general information purposes only looking... In November and 41 Days later everything was backed up again revenue from the toilet they.! Was working normally after a 2nd water mitigation guy shows roto rooter bbb complaints takes samples. Could have the opportunity to respond to these reviews leaking under control turning! Vary among locations, so customers dont feel fleeced by any upcharges or additional fees may... Was told someone would be at my house by noon the same.! My 70-year-old father and charged him $ 18,000 to unblock a main drain line again! Find this review was chosen algorithmically as the most reliable source of information ending *! Their analysis they stated that many thins needed to be rodded because it a... For water restoration responses on this website to affirm that the information provided is..
Seeing Period Blood In Dream Hindu,
Father, I Thank You That You Always Hear Me,
Ederney Community Development Trust,
Woman Wakes Up At Her Own Funeral 2020,
Articles R